Terms of Service and Refund Policy

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1. Acceptance of Terms

By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our website.

2. Products and Services

We offer a range of hair care products and related services. All product descriptions, prices, and availability are subject to change without notice. We strive for accuracy but do not guarantee that all product information is complete, accurate, or current.

3. Orders and Payments

By placing an order, you agree to pay the full amount for the products and services purchased, including any applicable taxes and shipping fees. We accept various payment methods as indicated on our website. Payment is processed at the time of purchase.

4. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times may vary based on location and other factors. We are not responsible for delays caused by shipping carriers or other issues beyond our control.

5. Refund Policy

• Eligibility: Refunds are available for products returned within 30 days of the purchase date. Items must be unused, in original packaging, and in the same condition as when received.

• Return Process: To initiate a return, contact us at [email address] with your order number and reason for return. We will provide instructions for returning the item.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We will cover return shipping in such cases.

• Refund Processing: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

• Exclusions: Custom or personalized items and sale/clearance items may not be eligible for refunds.

6. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of FroJr. or its licensors and is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.

7. Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the maximum extent permitted by law.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about these Terms of Service or our Refund Policy, please contact us at 917-512-1394.